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FULMOR / SUPPORT
Answers for every stage of ownership.
Get clear guidance for ordering, delivery, setup, water selection, cycle choice, charging, care, and warranty support.
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Your order number
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Display status and water used
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Frequently asked questions
How does the Fulmor hydrogen water bottle work?
Fulmor generates molecular hydrogen (H2) through SPE/PEM electrolysis. A separated 20 ml reaction tank and 400 ml drinking chamber keep the reaction path distinct from the water you drink.
What PPB concentration does Fulmor achieve?
Fulmor uses two hydrogen target modes: a 2-minute cycle targeting 4000 PPB and a 5-minute cycle targeting 8500 PPB. Actual concentration can vary by water quality, temperature, and use conditions.
Is it safe? Are there any harmful byproducts?
Fulmor uses a separated SPE/PEM electrolysis structure designed to keep the reaction area apart from the drinking chamber. The bottle uses BPA-free Tritan and Pt/Ir coated electrode materials.
What water can I use?
Use purified water in the small electrolysis tank. For the main drinking chamber, plain drinking water is recommended. Coffee, juice, tea, and other colored drinks are not recommended.
How do I charge Fulmor?
Charge with the included USB-C cable, follow the on-device status, and keep the bottle on a dry, stable surface while charging.
How do I clean and maintain the bottle?
Use the self-cleaning mode and follow the tank-check reminder for regular upkeep. Rinse the drinking chamber with clean water after use and keep the electrolysis tank maintained.
What is your return / warranty policy?
Fulmor includes a 1-year limited warranty for manufacturing defects. Before returning anything, contact support with your order number, a description of the issue, and clear photos or video.
How can I track delivery?
Tracking is shared after dispatch. Delivery timing varies by destination and carrier conditions, so check the order confirmation and tracking page for the latest status.
Which payment methods are available?
Available payment methods are shown at checkout. Review the product, delivery details, and order total before completing payment.
If the answer is not here, tell us what happened.
Include your order number, water used, selected cycle, display status, and photos or video when available. This helps us diagnose the issue faster.
support@fulmor.com